Brown's Customer Care

Privacy & Security Policy

At Brown’s Shoe Fit Co., we value your privacy and are committed to protecting your personal information. This Privacy & Security Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our website, you agree to the practices described in this policy.

1. Personal Information We Collect

Device Information

When you visit our website, we automatically collect certain information about your device, including:

• Web browser type.
• IP address.
• Time zone.
• Cookies installed on your device.

Additionally, as you browse, we collect information about:

• Individual web pages or products you view.
• Websites or search terms that referred you to our site.
• How you interact with the website.

This automatically collected data is referred to as “Device Information.”

Order Information

When you make a purchase or attempt to make a purchase, we collect:

• Your name.
• Billing and shipping addresses.
• Payment details (e.g., credit card information).
• Email address.
• Phone number.

This data is collectively referred to as “Order Information.”

How We Collect Information

We gather information using the following technologies:

• Cookies: Data files placed on your device, often containing an anonymous unique identifier. Learn more about cookies and how to disable them at allaboutcookies.org.
• Log Files: Records of actions on the site, including IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: Electronic files that track your browsing behavior.

2. How We Use Your Personal Information

We use your information to:

• Fulfill orders, including processing payments, arranging shipping, and sending order confirmations.
• Communicate with you regarding your orders or inquiries.
• Screen orders for potential risk or fraud.
• Provide marketing communications, in line with your preferences.

Device Information helps us:

• Identify potential risks or fraud.
• Improve and optimize our website by analyzing customer interactions and assessing the effectiveness of marketing campaigns.

3. Sharing Your Personal Information

We share your information with trusted third parties to help us operate our business:

• Google Analytics: To understand how customers use our site. Learn more about how Google uses your data here. Opt-out here.
• Compliance with Laws: We may share your information to comply with applicable laws, respond to legal requests, or protect our rights.
• We do not SELL your Information to 3rd parties

Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Behavioral Advertising

We use your information to provide targeted advertisements or marketing communications that may interest you. For more information on targeted advertising, visit the Network Advertising Initiative.

Opt-Out Options:

• Facebook: Ad Settings
• Google: Ad Settings
• Bing: Personalized Ads

You can also opt-out using the Digital Advertising Alliance’s Opt-Out Portal.

5. Do Not Track

Please note, we do not alter our website’s data collection or usage practices when we detect a “Do Not Track” signal from your browser.

6. Your Rights

• Access the personal information we hold about you.
• Request corrections, updates, or deletion of your personal data.

To exercise these rights, please contact us using the details below. Additionally, we process your information to fulfill contracts (e.g., orders) or to pursue legitimate business interests. Please note, your information may be transferred outside Europe, including to the United States.

7. Data Retention

We retain your Order Information for our records unless you request its deletion. To request deletion, contact us using the information below.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, and we encourage you to review the policy periodically.

9. Contact Us

For questions or concerns about this policy, or to exercise your rights, contact us at:

Brown’s Shoe Fit Co.
Email: onlinesales@brownsshoefitco.com
Phone: 515-328-6444
Mailing Address: 205 Fairview Drive, Dallas Center, IA 50063

Privacy Policy

Brown’s Shoe Fit Co. Website

Privacy is a fundamental right, and we’ve drafted this Privacy Notice to inform you on how we handle the Personal Information of the visitors (“you”) to this website (the “Site”). This Privacy Notice outlines the legal basis on which we process your Personal Information and provides other information as required by privacy laws and regulations around the world.

You are strongly encouraged to read this Privacy Notice so that you may understand our use of your Personal Information, our obligations to you, and your privacy rights.

1. Consent

Except as required or permitted by applicable data protection laws, we will not collect, use or disclose your Personal Information for any purpose for which you refuse us consent or later withdraw your consent. You may at any time withdraw your consent with future effect, and without affecting the lawfulness of processing of your Personal Information based on the consent you provided before you withdrew it.

If you withdraw consent, you agree that despite this withdrawal we may continue to use the Personal Information previously provided to us (i) to the extent that we are contractually obligated to do so, (ii) to the extent necessary to enforce any contractual obligations you may have to Brown’s Shoe Fit Co., and (iii) for any other legitimate purpose (including fraud prevention) permitted by applicable data protection laws. If you withdraw your consent to use and disclose this information, we may no longer be able to communicate with you, including any request that we provide you with the Services, consider any offer of goods or services from you, or consider your application for employment.

2. What is Personal Information?

“Personal Information” is broadly defined to include all information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. Personal Information could be as simple and direct as your name, but it could also be less explicit like how a certain individual interacted with a website or an advertisement.

3. Your Privacy Rights at Brown’s Shoe Fit Co.

We believe in the fundamental right to privacy and that your rights should not differ based on where you live. Accordingly, no matter your residency, you have the following rights with respect to the Personal Information that we collect, use or share:

To exercise your rights, you may reach out to us by email at onlinesales@brownsshoefitco.com If you live in California, you or your authorized agent can also reach us by calling our toll-free number at 515-328-6444. You also have the right to approach the competent data protection authority with your request or complaint. If you live within:

• United States
  • California, you may contact the California Department of Justice’s Privacy Unit at State of California – Department of Justice – Office of the Attorney General.
  • Virginia, you may contact the Attorney General of Virginia.

If for whatever reason you are unsure of which competent data protection authority is applicable in your circumstances or you are unsure of how to contact such authority, let us know, and we’ll try to help you.

4. Why We Collect Personal Information

We only collect the Personal Information that we need, and we only use it in the ways we’ve specifically set out in this Privacy Notice. The Personal Information we collect depends on how you’ve interacted with us. We collect Personal Information from you for three central reasons:

• To respond to you, after you have made initial contact with us when making an inquiry, sharing a comment or concern, or applying for a job with us;
• To provide you with services, such as to review your inquiries; process, maintain, and respond to your inquiries; and to provide you with services that we think you’ll like based on any request that you have made;
• For advertizing, of our services; and,
• For analytics, such as to understand how visitors including you use the Site, and to improve the Site.

5. How We Collect Personal Information

The Personal Information that we collect varies depending on the nature of and reason for your interaction with us. We collect Personal Information:

• when you access the Site or seek information regarding our Services, solicit us for the provision of services, or enquire about or pursue employment opportunities posted on our Site;
• we may use your Personal Information to address your requests, enquiries, and complaints;
• when you connect with us through social media; and,
• when we leverage or collect cookies, device IDs, location data from the environment, and other tracking technologies.

6. Legal Basis of Processing

We process your Personal Information because such processing is necessary for:

• exercising our rights and performing our obligations under any contract we make with you;
• compliance with our legal obligations; and,
• legitimate interests pursued by us, which generally involves the efficient performance and management of our business relationship with you.

7. What Personal Information Do We Collect?

(a) Categories of Personal Information Collected

Within the last twelve months, we’ve been provided with the following categories of Personal Information from visitors to the Site:

• Identifiers and contact information, including your name, address, phone number, email address, and other similar information;
• Device and Internet activity information, including information about your computer and browsing activity. This information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. It may also include information related to when and how you access and use our Site, such as the date and time of your visit, how you navigate and what you search for using our Site, the Site’s pages, and items you view using our Site; and,
• Professional or employment-related information, including for employment candidates, current or past job history or performance evaluations.

If you have any questions about the information we collect, please reach out to us.

(b) Marketing Communications

If you submit a request to be contacted on the Site, or an application for employment, you’re consenting to receive electronic promotional materials or information (referred to as Commercial Electronic Messages). You may withdraw your consent to the receipt of CEMs at any time.

(c) Cookies and Device Identifiers

Please see our Cookies Notice.

(d) Site Usage Information

Like most websites, this Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site.

(e) Do Not Track Requests

We currently do not respond to Do Not Track (DNT) signals.

9. How We Share your Personal Information

We do not sell Personal Information and have not done so in the past 12 months. We will not share your Personal Information, except:

(a) to third parties performing clearly-defined sub-processing functions on our behalf (such as analyzing data, providing marketing assistance, providing recruitment assistance, providing search results and links, and verification of data provided by you). Any processing of your Personal Information by these sub-processors will be protected by an agreement regarding privacy and data security;

(b) where we are required by law to disclose Personal Information; in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights;

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling. We will require any person or entity to whom we provide your Personal Information to agree to comply with our then current Privacy Notice. We will take reasonable commercial efforts to ensure that they comply with our Privacy Notice; and,

(e) in the event of a transfer of ownership or assets, or a bankruptcy, of Brown’s Shoe Fit Co. or any of its affiliates.

10. How We Protect Your Information

To protect your Personal Information against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use appropriate physical, technical and organizational security measures.

11. Your Rights to Access, Portability, and to be Forgotten

If you make a request to exercise any of these rights, we will honour your request within 30 days. If we need more time, we will notify you as soon as possible.

Before you receive the disclosure, we must be able to identify you. Accordingly, you are required to provide sufficient proof of your identity to ensure the safety and security of your Personal Information. We will not provide you, edit, or delete your Personal Information if we cannot verify your identity or authority to make the request. You must also describe your request with sufficient detail to allow us to properly understand, evaluate and respond to you. If we deny or partially deny your request, you have a right to be provided reasons as to why your request was not fully granted.

To exercise the access, data portability and deletion rights described above, please submit a valid consumer request to us at Onlinesales@brownsshoefitco.com

(a) Your Right to Access

The disclosure of information will be provided to you free of cost. If your access request is manifestly unfounded or excessive, in particular because of the requests repetitive character, then we may levy a charge to cover our administrative expenses.

We reserve the right to decline your request where the information requested:

• would disclose Personal Information of another individual or of a deceased individual;
• is subject to legal privilege;
• is personal health information that was not provided to us directly by the individual requesting access;
• is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information;
• does not exist, is not held, or cannot be found by us, could reasonably result in serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or,
• may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions.

We also will not disclose the Personal Information where a law of your country, state, province, or other subnational entity would bar such disclosure. We will refuse repetitious or vexatious requests for access.

(b) Your Right to Data Portability

If we provide you access to your Personal Information, we will provide it to you in a structured, commonly used, and machine-readable format. If you made your request electronically, we will provide access in electronic form unless you request otherwise. Your request may also be delivered by mail. This format will be, to the extent technically feasible, in a readily usable format that allows you to transmit this information to another entity without hindrance.

(c) Data Retention and the Right to be Forgotten

We do not hold onto your data forever. Instead, our default is to retain your Personal Information:

• until it is no longer necessary for the purposes for which it was collected or otherwise processed;
• to comply with legal obligations (such as retention obligations under employment, tax or commercial laws); or
• until you request that we delete it.

If you make a deletion request (see Exercising Access, Data Portability and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless we or our Service Providers must retain your Personal Information to:

• complete the enquiry for which your Personal Information was collected, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• comply with any legal obligation; or,
• make other internal and lawful uses of that information that are compatible with the context in which you provided it.

12. We May Change this Privacy Notice

In order to maintain or enhance the services we provide to you it might be necessary to change this Privacy Notice from time to time. We reserve the right to modify this Privacy Notice at any time, subject to applicable data protection laws. Please visit the Site from time to time for the latest version of this Privacy Notice.

13. Data Privacy Contact

If you have any questions regarding this Privacy Notice or the privacy practices of Brown’s Shoe Fit Co. or its subprocessors, or if you require assistance to withdraw your consent to our processing of your Personal Information or wish to request that your Personal Information be deleted, please contact us by sending an email to onlinesales@brownsshoefitco.com or writing to us at 205 Fairview Drive, Dallas Center, IA Attention: Data Protection Officer. 

Official Rules –

Brown’s Shoe Fit Co. Free Shoes for a Year Campaign

1. Eligibility:

The Brown’s Shoe Fit Co.Free Shoes for a year Campaign (“Campaign”) is open to legal residents of the United States who are at least 18 years of age at the time of entry. Brown’s Shoe Fit Co. employees and their immediate family members are not eligible to participate.

2. Campaign Period:

The Campaign begins on September 19, 2025, and ends on September 19, 2026. All entries must be received during this period.

3. How to Enter:

Customers must navigate to brownsshoefitco.com and submit their name, mobile number, and email address, opting in to receive marketing messages from Brown’s Shoe Fit Co. Customers will receive one (1) entry into the Campaign.

4. Prizes:

One (1) Grand Prize will be awarded every three months from 9/19/2025 – 9/19/2026. The Grand Prize consists of free shoes for a year from Brown’s Shoe Fit Co. The value of this prize is limited to 2 pairs of shoes each calendar year: one pair in the Fall, one in the Spring, chosen at Brown’s Shoe Fit Co. closest to their current residence or brownsshoefitco.com The Grand Prize is non-transferable and may not be exchanged for cash.

5. Winner Selection:

The Grand Prize winner will be randomly selected from all eligible entries received during the Campaign Period.The winner will be notified by email or phone within 30 days of the end of the Campaign Period.

6. Winner Verification:

To claim the Grand Prize, the selected winner must provide proof of eligibility, including age and residency.The winner may be required to sign an affidavit of eligibility and a release of liability.

7. Publicity:

By entering the Campaign, participants grant Brown’s Shoe Fit Co. permission to use their name and likeness for promotional and marketing purposes without further compensation.

8. General Conditions:

Brown’s Shoe Fit Co. reserves the right to cancel, suspend, or modify the Campaign in its sole discretion. By participating, entrants agree to be bound by these Official Rules and the decisions of Brown’s Shoe Fit Co.

9. Limitation of Liability:

Brown’s Shoe Fit Co. and its affiliates are not responsible for any injuries, losses, or damages of any kind resulting from participation in the Campaign.

10. Governing Law:

The Campaign is governed by the laws of Iowa, and any legal proceedings shall take place in the courts of Dallas County

11. Privacy:

Any personal information provided by entrants will be used solely for the purpose of administering the Campaign and will not be shared with third parties.

12. Contact Information:

For any questions or concerns regarding the Campaign, please contact Mark Toms from the Brown’s Shoe Fit Co. Marketing Team at Marketing@brownshoefitco.com. By participating in the “Free Shoes for a Year” Campaign, participants agree to these Official Rules and all decisions made by Brown’s Shoe Fit Co. .

09/19/2025.

Receive special text offers and deals from Brown’s Shoe Fit Co. through your mobile device by texting DEALS to +1 515-400-3954. Or sign up on an online form. Message frequency varies.  Message and data rates may apply.

By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

By signing up, you are confirming you are over the age of 13.

STOP Information

Text STOP to +1 515-400-3954 to stop receiving messages from Brown’s Shoe Fit Co.  (you will receive a confirmation text).

HELP Information

For additional information, text HELP to +1 515-400-3954 or contact Brown’s Shoe Fit Co. marketing@brownsshoefitco.com