Brown’s Shoe Fit Co.

Frequently Asked Questions

brownsshoefitco.com · 9 Categories · 140 Questions

Sizing & Fit

Question	Answer
How do I measure my foot size at home?	Place a blank sheet of paper on a hard floor, stand on it with your full weight, and trace around your foot. Measure the longest distance (heel to longest toe) and the widest point. Use our size chart at brownsshoefitco.com to find your best match. Always measure both feet — most people have one foot slightly larger — and fit to the larger foot.
What shoe width sizes do you carry?	We carry a wide range of widths including Narrow (AA/2A), Medium/Standard (B for women, D for men), Wide (D for women, 2E for men), and Extra Wide (2E for women, 4E for men). Width availability varies by brand and style. Use the filters on our product pages to find your width.
Do you carry wide and extra-wide widths?	Yes! Brown’s Shoe Fit Co. specializes in hard-to-find widths. We carry wide (W) and extra-wide (XW/2E/4E) in many styles across men’s, women’s, and children’s footwear. Filter by width on any category page to see all available options.
How do I know if a shoe fits correctly?	A properly fitting shoe should have about a thumb’s width of space between your longest toe and the end of the shoe. Your heel should sit snugly without slipping, and the shoe should not pinch or squeeze the sides of your foot. You should be able to wiggle all your toes freely.
Do your sizes run true to size?	Sizing can vary between brands and styles. Each product page on our site includes brand-specific fit notes and customer reviews that indicate whether a style runs true to size, small, or large. When in doubt, we recommend ordering your usual size and one half-size up to compare.
What’s the difference between women’s and men’s sizing?	Women’s and men’s shoes differ by approximately 1.5 sizes. For example, a women’s size 9 is roughly equivalent to a men’s size 7.5. Men’s shoes are also typically wider than women’s shoes in the same numeric size. Always order from the gender-specific size chart for the most accurate fit.
Do you carry half sizes?	Yes, most of our styles are available in half sizes. Availability varies by brand. If a half size is unavailable in a particular style, we recommend sizing up to the next full size for comfort, especially if you plan to wear thicker socks or insoles.
How do children’s shoe sizes work?	Children’s shoe sizes run from Infant (0–4), Toddler (4–10), Little Kid (10.5–3), and Big Kid (3.5–7). Because children’s feet grow quickly, we recommend measuring every 2–3 months and leaving a half-inch of growing room. Our staff is trained to fit children accurately — visit us in-store for a complimentary fitting.
My two feet are different sizes — what should I do?	This is very common! We recommend fitting to the larger foot. Many of our brands offer generous widths that can accommodate slight size differences. If there is a significant difference, speak with one of our fit specialists in-store who can recommend solutions, including brands with adjustable closures.
Do you offer shoe fitting consultations?	Yes, each of our brick and mortar locations offers shoe fitting consultations. You can submit a request online at brownsshoefitco.com to schedule a fitting at any of our locations, or you can walk into any Brown’s Shoe Fit store and be fit by a professional during regular business hours! We do not currently offer virtual fittings.
How does sizing differ between brands?	Every brand uses slightly different lasts (the molds shoes are built on), which affects how a shoe fits even in the same numeric size. We include fit guidance on each product page. Reading customer reviews filtered by foot type is also a great way to gauge how a brand’s sizing feels.
What size should I order if I’m between sizes?	If you fall between sizes, we generally recommend sizing up rather than down. A shoe that’s slightly too large can be adjusted with an insole or thicker socks, whereas a shoe that’s too small can cause discomfort and foot problems over time.
Do shoe sizes change as I age?	Yes — feet can change size and shape throughout your lifetime due to factors like weight gain, pregnancy, aging, and changes in arch height. It’s a good idea to have your feet measured periodically, especially if you notice your shoes fitting differently than they used to.
How do I convert US sizes to European sizes?	US women’s sizes are approximately 31–32 EU sizes higher (e.g., US Women’s 8 = EU 38–39). US men’s sizes are approximately 33–34 EU sizes higher (e.g., US Men’s 10 = EU 43–44). Our size charts on each product page include EU conversions where applicable.
Can I exchange for a different size if the fit is wrong?	Absolutely. We want you to love your shoes. If the size isn’t right, you can exchange for a different size as long as the shoes are unworn and in original condition. See our Returns & Exchanges section for full details on how to initiate an exchange.

Shipping & Delivery

Question	Answer
How long does standard shipping take?	Standard shipping usually takes 3–7 business days.
Do you offer free shipping?	Yes! We offer free shipping on all orders of $79 or more.
What is the free shipping minimum order amount?	Orders of $79 or more (before tax) qualify for free shipping. Orders under $79 ship for a flat rate of $12.
Do you ship to PO Boxes or APO/FPO addresses?	We do not currently ship to PO Boxes or APO/FPO addresses.
Can I expedite my shipping?	We do not currently offer expedited shipping options.
How do I track my order?	Once your order ships, you’ll receive an email confirmation with a tracking number. Click the link in that email or visit brownsshoefitco.com, log into your account, and navigate to Order History to track your shipment in real time.
Do you offer same-day or next-day delivery?	We do not currently offer same-day or next-day delivery for online orders. If your community has a Brown’s Shoe Fit store, they may be able to assist you — please call your local store for more information.
Do you ship internationally?	We do not currently ship internationally.
What shipping carriers do you use?	We ship exclusively with UPS Ground.
What happens if my package is lost or stolen?	If your tracking shows delivered but you haven’t received your package, first check with neighbors and any safe drop locations. If it’s still missing, contact us at brownsshoefitco.com within 7 days of the delivery date and we’ll work with the carrier to investigate and resolve the issue.
Can I change my shipping address after placing an order?	Address changes can only be made before an order is fulfilled and shipped. Contact us as quickly as possible after placing your order if you need to update your shipping address. Once an order has shipped, we are unable to redirect packages.
Will all items in my order ship together?	Not always. Orders with multiple items may be split and fulfilled by different locations, so you may receive separate shipments.
Why is my tracking number not updating?	Tracking information can take up to 24–48 hours to update after your order ships. Delays in carrier scans, especially during peak seasons, are common. If tracking hasn’t updated after 3 business days, please contact our customer service team for assistance.
Do you ship to Hawaii, Alaska, or US territories?	We do not currently ship outside of the contiguous lower 48 states. We are unable to ship to Hawaii, Alaska, Puerto Rico, Guam, or other US territories at this time.
How are shipping costs calculated?	Shipping is free on orders of $79 or more before tax. Orders under $79 ship for a flat rate of $12.

Returns & Exchanges

Question	Answer
What is your return policy?	We gladly accept unworn merchandise in its original packaging within 45 days of order. Please make sure you are happy with your purchase before wearing outside. Checkout+ is an optional add-on at checkout that provides free return shipping and package protection. In-store returns are also welcome at any of our 73 locations. Note: a $20 re-boxing fee applies if footwear is returned with labels or tape directly on the shoe box, or without the original box.
How many days do I have to return a purchase?	We will gladly accept unworn merchandise in its original packaging within 45 days of order.
Can I return worn shoes?	We cannot accept returns on worn items, so please make sure you are happy with your purchase before wearing them outside. If you have concerns about a potentially defective product, please reach out and submit photos to onlinesales@brownsshoefitco.com.
How do I start a return?	To start a return, visit brownsshoefitco.com/customer-care/shipping-returns/ and follow the steps in our return portal.
Do I have to pay for return shipping?	If you purchased Checkout+ at checkout, return shipping is covered at no cost. Otherwise, our return portal gives you the option to purchase a return label at your expense.
How long does it take to receive my refund?	We process returns within 2–3 business days of receiving your items. After that, most refunds appear in your account within 2–3 additional business days depending on your payment provider.
Can I exchange a pair for a different size or style?	Yes! Exchanges are welcome for a different size or style, subject to availability. Items must be unworn and in original packaging. Initiate an exchange the same way you would a return — through your account or by contacting our customer service team.
Can I return online purchases to a physical store?	Yes! We accept returns at any of our 73 locations. In-store returns are a great way to skip the shipping label fee and get your refund processed right away.
Are sale or clearance items returnable?	Yes, sale and clearance items are returnable as long as the shoes are unworn and in their original box within the 45-day return window.
What condition must shoes be in for a return?	To be eligible for a return, shoes must be unworn, in their original condition, and returned in the original box with all packaging. Shoes that show signs of wear, dirt, or damage may not be accepted for a full refund.
Can I return a gift I received?	Yes, gifts can be returned for store credit or an exchange. Please contact our customer service team with the order number (if available) or the purchaser’s name to look up the order. Gift returns will be issued as store credit to protect the gift-giver’s privacy.
What if I lost my receipt or order confirmation?	No problem — send us an email at onlinesales@brownsshoefitco.com and we’ll help look up your order.
How do I return a defective product?	If you receive a defective or damaged item, please contact our customer service team immediately with photos of the defect. We will arrange a free return and send a replacement or issue a full refund — no return shipping cost to you.
Do you offer store credit instead of a refund?	At this time we do not offer store credit. All eligible returns are refunded to the original payment method.
What items are non-returnable?	We are unable to accept returns on shoes returned without their original shoe box, that have been worn, or that are outside the 45-day return window.

Order Management

Question	Answer
How do I check the status of my order?	Log into your account at brownsshoefitco.com and visit the Order History section to see the current status of all your orders. You can also click the tracking link in your shipping confirmation email for real-time carrier updates.
Can I cancel my order after placing it?	Orders can only be cancelled before they are processed and fulfilled. Contact our customer service team as quickly as possible after placing your order. Once an order has shipped, it cannot be cancelled — you would need to initiate a return upon receipt.
Can I modify my order after it’s been placed?	Modifications can only be made before the order is fulfilled. Contact us immediately if you need to make a change. Once an order has entered the fulfillment process, modifications are generally not possible.
I never received an order confirmation — what do I do?	Check your spam or junk folder first. If you still can’t find it, log into your account to verify your order was placed. If the order doesn’t appear, contact our customer service team and we’ll look it up for you.
My order shows delivered but I didn’t receive it — now what?	First check around your property, with neighbors, or any safe drop location. If it’s still missing after 24 hours, contact our customer service team. We’ll open a carrier investigation and work to resolve the issue as quickly as possible.
What do I do if I received the wrong item?	We apologize for the mix-up! Contact our customer service team with your order number and a photo of the item you received. We’ll arrange a prepaid return label and ship the correct item to you right away at no additional cost.
What if part of my order is missing?	Check your email for multiple shipping notifications — items may ship separately. If all items show as shipped and something is still missing, contact us with your order number and we’ll investigate and make it right.
Why was my order cancelled?	Most cancellations occur because a size or color sold out and our inventory system did not remove the listing quickly enough. If your order is cancelled, you’ll receive an email notification and a full refund.
Can I reorder a previous purchase easily?	Yes! Log into your account, go to Order History, and select the order you’d like to reorder. You can add the same items directly to your cart from there. If a style is no longer available, our team can help you find a similar option.
How do I apply a promo code to my order?	Enter your promo code in the designated discount code field at checkout before completing your purchase. Only one promo code can be applied per order. Make sure to check the code’s expiration date and any minimum order requirements.
Can I place an order over the phone?	For payment security reasons, we are only able to accept orders placed through our website at brownsshoefitco.com. Our individual store locations may be able to assist with phone orders — contact your local store for details.
Why is my order taking longer than expected?	Delays can occur due to high order volume, carrier disruptions, or weather events. Check your tracking link for the latest updates. If tracking hasn’t moved in more than 5 business days, please reach out to our customer service team and we’ll investigate.
Do you offer order confirmation emails?	Yes, an order confirmation email is automatically sent to the email address on file as soon as your order is placed. A second email with your tracking number is sent once your order ships. Check your spam folder if you don’t see them.
Can I split an order between multiple payment methods?	At this time, we are only able to accept one payment method per order and do not support split payments.
What do I do if I was charged incorrectly?	If you believe there’s an error in your charge, contact our customer service team with your order number and a description of the discrepancy. We’ll review your order and issue a correction or refund promptly if there was an error on our end.

Product Information

Question	Answer
What materials are used in your shoes?	Materials vary by brand and style and are listed on each individual product page. Common materials include full-grain leather, suede, mesh, synthetic fabrics, and rubber outsoles. If you have specific material questions about a style, our team is happy to help.
How do I care for and clean my shoes?	Care instructions vary by material. Leather shoes benefit from a soft brush and leather conditioner. Fabric and mesh uppers can usually be spot-cleaned with mild soap and water. Avoid machine washing unless the manufacturer specifically recommends it. Always allow shoes to air dry away from direct heat.
Are your shoes made with sustainable or eco-friendly materials?	Many of the brands we carry are made with sustainable or eco-friendly materials, though not all. We love working with brands that are being environmentally responsible! Check individual product pages for materials details.
Do you sell vegan or leather-free shoes?	Yes, we carry a selection of vegan-friendly footwear made without leather or animal-derived materials. Use the Vegan filter on our website to browse these options.
How do I know if a shoe is suitable for outdoor use?	Product pages include activity and terrain suitability information. Look for shoes tagged as hiking, trail, or outdoor for outdoor use. Key features include lugged rubber outsoles, waterproofing, and ankle support.
Are your shoes waterproof or water-resistant?	Some styles are waterproof or water-resistant, which is noted on the product page. Waterproof shoes typically use membranes like Gore-Tex, while water-resistant shoes have treated uppers that repel light moisture. Look for these tags when shopping or use the waterproof filter on category pages.
Do your shoes come with a warranty?	We honor each vendor’s individual warranty policy. Warranty terms vary by brand, so please refer to the product page or contact us if you have an issue and we’ll help make it right.
How long should a quality pair of shoes last?	With proper care, a quality pair of shoes can last 1–5 years depending on frequency of use and the type of activity. Athletic shoes used daily for exercise typically last 300–500 miles or about 6–12 months. Dress and casual leather shoes, when rotated and maintained, can last several years.
What’s the difference between leather and synthetic uppers?	Leather uppers are durable, breathable, and mold to your foot over time. Synthetic uppers are typically lighter, easier to clean, more affordable, and often more water-resistant, making them popular for athletic and casual footwear.
Do you carry shoes with removable insoles?	Many of our styles feature removable insoles, which is ideal if you use custom orthotics. This is noted on product pages under the features section. Filter by removable insole or ask our team for recommendations.
What does ‘memory foam insole’ mean?	A memory foam insole is made from viscoelastic foam that conforms to the shape of your foot under pressure and returns to its original shape when you step off. This creates a personalized cushioning effect that many people find comfortable for all-day wear.
Are any of your shoes slip-resistant?	Yes, we carry slip-resistant footwear, particularly in our work and nursing/healthcare categories. These shoes feature specially designed rubber outsoles that provide increased traction on wet and slippery surfaces. Filter by slip-resistant on our work shoes page to see all available options.
What’s the difference between a dress shoe and a casual shoe?	Dress shoes are designed for formal occasions and typically feature leather uppers, smooth outsoles, and refined construction. Casual shoes prioritize comfort and versatility for everyday wear. Many modern styles blur the line between the two.
Do you carry shoes that are machine washable?	Quite a few of our shoes are machine washable. The most important rule: never put shoes in the dryer. Heat breaks down the shoe’s materials and can negatively affect the adhesives. Always air dry.
How do I know if a shoe is good for my foot type?	Consider your arch type (flat, neutral, or high), foot width, and any conditions like overpronation. Product descriptions include arch support details and recommended foot types. For personalized guidance, visit one of our stores where our trained fit specialists can analyze your gait and foot structure.

Brand & Style Selection

Question	Answer
What brands do you carry?	We carry a wide range of brands including 361 Degrees, Adidas, Aetrex, Alegria, Allbirds, Ara, Ariat, ASICS, Birkenstock, Bogs, Born, Brooks, Carhartt, Chaco, Clarks, Cole Haan, Dansko, ECCO, Frye, Hey Dude, HOKA, KEEN, Kizik, Merrell, Mizuno, New Balance, Nike, On, OOFOS, Salomon, Skechers, Sorel, Teva, Timberland Pro, UGG, Vionic, and many more. Visit brownsshoefitco.com to browse current availability.
Do you carry Nike, Adidas, or other major athletic brands?	Yes! We carry many major athletic brands including Brooks, On Running, HOKA, New Balance, ASICS, Nike, Adidas, Saucony, 361 Degrees, and more.
How often do you get new styles in?	New inventory arrives daily! With 73 stores and a warehouse each acting as individual buyers, our inventory is always fresh, new, and changing. Visit the New Arrivals section on brownsshoefitco.com to see what’s just come in.
Can I request a brand or style you don’t currently carry?	We love hearing from customers about what they want! You can submit brand or style requests through our Contact Us page. While we can’t guarantee we’ll carry every request, customer feedback directly informs our buying decisions.
Do you carry limited-edition or hard-to-find styles?	We carry trending styles and limited editions from the brands we stock. Keep an eye on our New Arrivals section and sign up for our email newsletter to be the first to know.
Where can I see what’s new on the site?	Visit the New Arrivals section on brownsshoefitco.com to see our latest additions. You can also sign up for our email newsletter to get new arrivals and exclusive promotions delivered directly to your inbox.
Do you carry shoes for specific sports or activities?	Yes! We carry footwear for a wide range of activities including running, walking, hiking, trail running, work, nursing, golf, and more. Use the activity filters on our website to browse shoes designed for your specific sport or lifestyle.
Are all brands available in all widths?	Not all brands are available in all widths — width availability depends on what each brand produces. However, we do our best to stock every width a brand offers. Use the width filter on our product pages to find options in your size.
What brands do you recommend for comfort and support?	We carry several brands renowned for comfort and support, including New Balance, Brooks, Dansko, Vionic, Birkenstock, and HOKA, among others. Our fit specialists are happy to match you with the right brand based on your foot type and lifestyle needs.
Do you carry luxury or designer footwear?	Yes, we do carry select luxury and designer footwear. Browse our full catalog at brownsshoefitco.com to explore our premium offerings.
Can I compare different brands side by side?	You can open multiple product pages in separate browser tabs to compare features, prices, and reviews. Our customer service team is also happy to help you compare options directly.
Which brands are best for kids’ growing feet?	For children’s footwear, we recommend brands like New Balance, Stride Rite, Saucony, and Merrell, which are designed with growing feet in mind. Our store staff are trained in children’s fit and can help find the right size and style for your child.
Do you carry seasonal or holiday collections?	Yes! We carry seasonal items regularly and love offering holiday collections when they’re available. Check our New Arrivals and sale sections for the latest seasonal styles.
Are all online brands also available in-store?	Every brand currently available online is also available in at least one of our store locations, though not every brand may be stocked at every store. Contact your local store for availability.
How do I find out if a discontinued style is still available?	If you’re looking for a discontinued style, contact our customer service team. We may still have limited inventory available, or we can help you find a current style with a similar fit and feel. You can also check the Clearance section of our website for remaining stock on older styles.

Foot Health & Conditions

Question	Answer
Do you carry shoes for people with plantar fasciitis?	Yes! We carry a wide selection of footwear designed to help with plantar fasciitis, including styles with deep heel cups, firm arch support, and cushioned midsoles. Brands like Vionic, HOKA, Brooks, and New Balance are particularly popular. Use the Plantar Fasciitis filter on our site to browse options.
What shoes do you recommend for flat feet?	For flat feet, we recommend motion control or stability shoes that provide structured arch support and limit overpronation. Brands like New Balance, Brooks (Addiction), ASICS (Kayano), and Vionic are excellent choices. Our fit specialists can help you find the right level of support.
Do you carry diabetic-friendly footwear?	Yes, we carry diabetic-friendly shoes designed with extra depth, seamless interiors to prevent pressure points, and soft, breathable uppers. Brands like Drew Shoe, Propet, and New Balance offer Medicare-certified diabetic footwear. Please consult your physician or podiatrist to ensure proper footwear for your specific needs.
Can I use custom orthotics in your shoes?	Many of our shoes feature removable insoles that can be replaced with custom orthotics. Look for shoes labeled orthotic-friendly or extra depth on our product pages. When ordering, consider sizing up a half size to accommodate the additional volume of a custom orthotic.
Do you have shoes for people with bunions?	Absolutely. We recommend wide or extra-wide shoes with soft, flexible uppers and a roomy toe box. Brands like Vionic, Clarks, Naot, and Propet work well for bunions. Avoid narrow toe boxes and high heels, which can aggravate the condition.
What’s the best shoe for someone who stands all day?	For all-day standing, look for shoes with superior cushioning, supportive midsoles, and slip-resistant outsoles. HOKA, Dansko, and New Balance are top choices for healthcare workers, teachers, and others on their feet all day.
Do you carry shoes for high arches?	Yes. High arches benefit from neutral shoes with extra cushioning to absorb impact. We recommend Brooks Ghost, ASICS Gel-Nimbus, or Altra shoes, which offer generous cushioning without excessive stability features.
Are any of your shoes recommended by podiatrists?	Yes! Foot health is very important to us, and we carry many brands that podiatrists recommend. Top-rated brands include Altra, ASICS, Ariat, Brooks, Dansko, ECCO, HOKA, KEEN, Merrell, Mizuno, Naot, New Balance, Nike, On, Saucony, Skechers, and many more.
Do you carry therapeutic or orthopedic shoes?	Yes, we carry a selection of therapeutic and orthopedic footwear from brands like Drew Shoe, Propet, Apex, and Dr. Comfort. These shoes are designed for individuals with specific medical needs and are built with extra depth, adjustable closures, and protective features for sensitive feet.
What shoes are best for people with arthritis?	For arthritis, look for shoes with cushioned, shock-absorbing soles, wide toe boxes, and easy entry (like Velcro or stretch uppers). Brands like Vionic, Clarks, Propet, and Orthofeet are popular among customers managing arthritis.
Do you have options for people with swollen feet or edema?	Yes. We recommend adjustable shoes with hook-and-loop closures, stretch uppers, or extra-wide and extra-depth options. Propet, Drew Shoe, and Orthofeet all offer styles that accommodate daily swelling. Measuring your feet in the afternoon when swelling is greatest will give you the most accurate size.
Can I get fitted for shoes if I have a foot condition?	Absolutely. Our staff are trained in proper shoe fitting, and many of our locations have foot scanners and other technology to help find the right fit for uncommon footwear needs. Many stores also work closely with local podiatrists to ensure they carry shoes that meet customers’ needs.
What is the difference between arch support and cushioning?	Arch support refers to the structural component of a shoe that holds up the arch of your foot, preventing it from collapsing inward. Cushioning refers to the padding in the midsole and insole that absorbs shock and reduces impact on joints. Both are important, but the right balance depends on your foot type and activity level.
Do you carry shoes for people recovering from foot surgery?	While we do not offer post-surgery recovery footwear online, some of our physical store locations do carry these products. Contact your local store for more information.
Are there shoes specifically designed for neuropathy?	Yes. For neuropathy, the priority is protection and comfort: seamless interiors, extra depth to prevent pressure points, and soft padded uppers. Orthofeet, Dr. Comfort, and Propet are leaders in neuropathy-friendly footwear. Always consult your physician before selecting footwear for neuropathy management.

Payment & Promotions

Question	Answer
What payment methods do you accept?	We accept Visa, Mastercard, American Express, and Discover. PayPal, Apple Pay, and Google Pay are coming soon! Our store locations currently accept digital payment options.
Do you accept PayPal, Apple Pay, or Google Pay?	PayPal, Apple Pay, and Google Pay are not yet available for online orders, but we’re working on it! Our store locations do accept these digital payment options.
Do you offer buy now, pay later options?	We do not currently offer buy now, pay later options such as Afterpay or Klarna.
How do I apply a promo or discount code?	At checkout, look for the Promo Code or Discount Code field. Enter your code exactly as provided and click Apply. The discount will be reflected in your order total before payment is completed. If your code isn’t working, check the expiration date and minimum order requirements.
Can I use more than one promo code per order?	It depends on the codes. Some promo codes can be stacked, while others are restricted to one per order. This will be indicated in the communication sent with the code.
Do you offer military or first responder discounts?	Many of our store locations offer discounts for military service members, veterans, and first responders at the discretion of each store owner. We also offer a military discount online — email us at onlinesales@brownsshoefitco.com for a discount code.
Do you have a student discount?	Some of our physical store locations, particularly those in college towns, may offer student discounts. We do not currently offer a student discount for online orders.
How do I purchase or redeem a gift card?	At this time, we are unable to sell gift cards online. Please visit a Brown’s Shoe Fit location near you to purchase a gift card.
Why was my payment declined?	Payment declines can happen for several reasons: insufficient funds, incorrect billing address, expired card, or a bank security hold. Double-check your card details and billing address. If everything looks correct, contact your bank directly or try a different payment method.
Is my payment information stored securely?	Yes. brownsshoefitco.com uses industry-standard SSL encryption to protect your payment information during transmission. We do not store full credit card numbers on our servers. Our checkout is PCI-DSS compliant to ensure your data is handled securely.
Do you charge sales tax?	Yes, we collect sales tax in states where footwear is taxable. The applicable tax will be calculated and displayed at checkout based on your shipping address.
When will my credit card be charged?	Your credit card is authorized at the time of purchase and typically charged when your order ships. In some cases, a temporary authorization hold may appear on your account before the final charge is processed.
Can I use a gift card and a credit card on the same order?	Gift cards cannot currently be used for online orders, but we are working on this feature. In the meantime, gift cards can be redeemed at any of our physical store locations.
Do you offer seasonal sales or promotions?	Yes! We run sales and promotions often. Sign up for our email list and text alerts to stay in the loop, and keep an eye out for our upcoming app for the best deals.

In-Store vs. Online

Question	Answer
Where are your store locations?	We have 73 store locations! Visit brownsshoefitco.com and look under Shoe News — Store Locations to find your nearest Brown’s Shoe Fit Co., or use the store locator link on our site.
What are your store hours?	You can shop with us online 24 hours a day at brownsshoefitco.com! For physical store hours, please use our store locator to find the hours for your nearest location, as hours may vary by store.
Is your online inventory the same as what’s in stores?	We do our best to feature most of our in-store shoes on our website. Our physical stores also carry socks, shoe care products, and accessories. Some styles may be available online that are not in every store, and vice versa.
Can I buy online and pick up in-store?	Yes! You can buy online and choose to pick up in-store if the product is in stock at your local store. Select the in-store pickup option at checkout to see if it’s available near you.
Can I check in-store availability online?	Yes! On any product page, select “See Items in Stock for Your Location” to view real-time availability at your nearest store.
Can I return an online order to a store?	Yes, online purchases can be returned to any of our 73 store locations. In-store returns are a great way to skip the shipping label and get your refund processed right away.
Do stores offer professional shoe fitting services?	Yes! Our in-store associates are trained in professional shoe fitting. They can measure both feet, assess your foot width and arch type, and recommend styles suited to your needs. This personalized fitting service is complimentary and one of the key advantages of shopping with us in person.
Are prices the same in-store and online?	We do our best to keep pricing consistent across in-store, online, and with our vendors. Occasional differences may exist due to store-specific promotions.
Can I call a store to place an order?	Our individual store locations can accept phone orders for local customers. Contact your nearest store directly for assistance.
Do stores carry exclusive products not found online?	In some cases, a store may carry a style or item that is not available on our website. Contact your local store to ask about exclusive or limited in-store inventory.
Do you offer in-store events or fitting clinics?	We do fittings in-store every day, and many of our locations host local events. Check out our Local Loop section on brownsshoefitco.com for upcoming events near you!
Are store associates trained in foot health?	Yes! Our store associates receive ongoing training in foot anatomy, proper shoe fitting, and footwear solutions for common conditions like plantar fasciitis, bunions, flat feet, and diabetes. They are equipped to help you find the right shoe for your unique needs — not just your size.
Do stores have the same promotions as the website?	Stores are locally owned and may run different promotions than our website. Check with your local store for current in-store offers, and visit brownsshoefitco.com for online promotions.
Can I get my shoes shipped from a store to my home?	Yes! Many of our online orders ship directly from our store locations to your home.
Is there a difference in the return policy between in-store and online purchases?	Some of our store locations have their own return policies for in-store purchases that may differ from our online return policy. The most important thing: talk to us. We’re people just like you and we want to be fair.